Start with the basics
Before anything else:
Confirm you’re using your work email address (the one you signed up with)
Try signing in in a private/incognito browser window
Make sure your browser is up to date
If you’ve forgotten your password, go straight to Reset your password below.
Issue 1: “Incorrect email or password”
Most commonly this means either the password is wrong or you’re using a different email than the one on your account.
Try the Forgot password link and reset your password.
Check if you previously signed up using another work email alias (e.g.
firstname.lastname@vsfirst.last@).
Issue 2: You’re seeing “Account pending approval”
If your organisation already has a Konfir account, new users may require admin approval before they can access Konsole. Follow the steps in: My account is pending approval — what now?
Issue 3: You’re being prompted for MFA but can’t complete it
If MFA is enabled for your organisation, you must complete the MFA step to sign in.
Follow: MFA not working
Still stuck?
Email [email protected] with:
your organisation name
the email address you’re trying to sign in with
a screenshot of the error (if any)