If an applicant says they haven’t received their Konfir link, it is almost always caused by one of three things:
A typo in the contact details
Email security filtering/quarantine
The link was generated via API but never delivered by your system.
1) Confirm how the request was sent
Delivery depends on how you created the verification:
How you created the verification | How the applicant receives the link |
Konsole (UI) | Konfir sends the invite to the applicant using the contact details you entered. |
CSV upload | Konfir sends the invite using the contact details included in your CSV. |
API | Your system receives a |
2) Check the contact details you provided
Confirm the applicant email address is correct (spelling, missing characters, wrong domain).
Confirm you did not use an internal-only alias or distribution list that blocks external senders.
SMS (if enabled for your organisation)
Confirm the mobile number is correct and includes the correct country code (e.g. +44 for UK).
Confirm the number is a mobile (not a landline) and can receive SMS.
3) Ask the applicant to check their inbox properly
For email delivery
Ask them to:
Check spam/junk folders
Check any quarantine (common in corporate inboxes)
Search their inbox for “Konfir” and “verification”
Check whether their organisation blocks external emails by default
For SMS delivery
Ask them to:
Check messages from unknown senders
Check whether SMS messages are being filtered/blocked by their device or mobile provider
4) If the applicant’s organisation has strict email filtering
If the applicant uses a corporate inbox (common for employment checks), delivery can be blocked upstream.
Ask the applicant (or their IT team) to allowlist the @konfir.com domain
5) If you created the request via API
If you are integrated, the most common issue is that the candidateUrl was generated but never surfaced to the applicant.
Check that:
Your system is storing the returned
candidateUrlYour system is actually presenting/sending that link to the applicant
The applicant is being routed to the correct part of your flow
6) Still not received?
If you’ve checked the above and the applicant still can’t find the invite, contact Konfir Support at [email protected] with:
Verification ID (if available)
Applicant name and email address (and phone number if SMS is relevant)
How the verification was created (Konsole / CSV / API)
Any context on the applicant’s email domain (e.g. corporate domain with strict filtering)