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Common Issues & Resolutions

The most common issues and how Konfir helps resolve them.

Jacob avatar
Written by Jacob
Updated over 6 months ago

Most applicants complete the journey in 2–5 minutes, and 98% do so without contacting Konfir for support. However, if issues arise, we're committed to managing them.

Below are the most frequent issues applicants may face, along with how Konfir helps:

Issue

Examples

Support Actions

General confusion

  • Not understanding where the request has come from

  • Not understanding what Konfir does

  • Not understanding why data access is needed

  • Clarify the source of the request

  • Provide your applicant support email for direct assurance

  • Provide our Applicant Help Center for applicants to research us

HMRC Access

  • Forgotten credentials

  • ID Verification fails (e.g. can't match passport or driving licence)

Banking Access

  • Closed accounts

  • Foreign accounts

  • No online banking

Eligibility

  • Foreign, unpaid, or cash-in-hand jobs not verifiable via UK data sources

  • Notify you via your applicant support email that the request is ineligible

Note: Konfir continuously monitors applicant flows using analytics to identify friction points and improve the experience & support offered

In all cases, if we can not resolve the applicant’s issue (i.e. they can not complete their Konfir verification) then we will redirect them back to you.

Related Articles
What is Konfir?
How Konfir Supports Applicants
What Data Is Collected and Shared
Key Concepts & Glossary
Applicant isn’t receiving the request (email/SMS)
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