Strong applicant support is a core part of the Konfir service and central to our mission to remove friction from critical events. Support is not an add-on — it is designed into the product and delivered end to end by Konfir.

Konfir is a fully managed applicant-facing service. This means:

If an applicant contacts you directly, the recommended action is typically to redirect them to one of Konfir’s support channels. See How can I support applicants

The primary way Konfir supports applicants is through the verification journey itself. The journey is designed to be intuitive and self-guided, with:

As a result, around 95% of applicants complete their verification within 2–5 minutes, without contacting support.

If applicants need further help or reassurance, Konfir provides multiple support options.

Konfir’s Applicant Help Center (https://help.konfir.com), provides FAQs, step-by-step guides and explanations within one easily navigable directory.

Links to the Help Center are included in email and SMS invitations and within the verification journey itself.

The Help Center includes a chat widget that provides quick access to Konfir support. Applicants can:

For more complex or sensitive issues, applicants can contact Konfir’s dedicated support team at: [email protected]. This inbox is monitored by Konfir specialists who support applicants full-time. Our response SLA is 3 hours.