Konfir provides full front-line support for applicants - so you don’t have to. From in-product guidance to human help, we ensure a smooth experience without adding burden to your internal teams.
In-App
Throughout the verification journey, applicants receive:
Step-by-step guidance for each data source
Real-time tooltips and status messages
Clear fallback messaging if something goes wrong
Support is available via the journey itself - no need to leave the flow.
Help Center
Our Applicant Help Center provides FAQ and troubleshooting guides to resolve all common issues.
Help Desk (Email & Chat)
Applicants can contact us directly at [email protected] or via chat in our Applicant Help Center. Issues are typically responded to within 3 hours and resolved within 5 hours.
You are not expected to support applicants directly.
Konfir is a fully managed service - if an applicant reaches out to you, we would encourage you to simply forward or redirect them to us. This means:
No need to triage applicant questions
No technical support burden on your team
No risk of miscommunication or incorrect guidance