Overview
A cancelled verification contains limited or no usable results because the process ended before the applicant completed the journey.
If you still need evidence for the applicant, your practical options are usually to:
rerun the verification, or
use your fallback process
Cancellation reasons
Reason | What it means |
Timed out | The verification expired before the applicant completed the required steps |
Rejected | The applicant declined to continue to Konfir directly. |
Duplicate | Another live verification exists for the same applicant |
Verifier cancelled | Someone in your organisation cancelled the request |
Failed | A system or data error prevented the verification from completing |