Cancelling a verification
You might need to cancel a verification if:
applicant contact details are incorrect
activity details are incorrect (e.g. employer name or dates)
the applicant has withdrawn
the request was created in error
How to cancel
Cancellation is currently handled by Konfir's support team - email [email protected] with the Verification ID.
What happens after cancellation
Once cancelled:
the verification status updates to Cancelled in Konsole
the applicant can no longer access the verification link
no further reminders or messages are sent to the applicant
Editing a verification
Once a verification is submitted, it can’t be edited. This protects applicant consent and ensures the verification record remains consistent from creation through to results. If any details need to change, the correct approach is to:
Cancel the verification
Create a new verification with the correct information