If an applicant declines to complete the Konfir journey, the next step for the party communicating with the applicant (Konfir or you) will depend on why the applicant is refusing.
In most cases, concerns can be easily addressed, but fallback options should be made available when needed.
Step 1: Understand the reason
Ask the applicant why they’re not proceeding. Common reasons include:
Reason | Suggested Response |
“I don’t know what this is” | Explain to the applicant:
See: How to explain Konfir Verify to stakeholders |
“I don’t want to share that data” | Reassure the applicant:
|
“I’d prefer to upload documents” | Highlight to the applicant:
|
Step 2: Offer alternatives if needed
If the applicant still declines to use Konfir:
They’ll be redirected back to you at the end of the journey
You can initiate a fallback verification method (e.g. payslips, P45, employment letter)
Note: Konfir cannot assist with manual document-based checks.
Suggested Response
Thanks for letting us know.
We use Konfir to help verify employment and income securely and with your consent.
You're free to skip any data sources you're not comfortable with. If you'd prefer not to use Konfir at all, we can arrange an alternative manual process - though this may take longer.
Let us know how you’d like to proceed.