Overview
Most sign-in issues are caused by one of the following:
Can’t reset password
Can’t confirm email
Can’t complete MFA
Use the sections below to find what you’re seeing and the quickest next step. If you’re still blocked, contact support: [email protected]
Note: If your account is pending approval, see my account is pending approval
Can’t confirm email
When you first sign in, Konsole asks you to confirm you own the email address on the account. We send a confirmation email containing a unique link. If you can’t find this email, it may have been::
Delivered to spam/quarantine or filtered by your organisation
Sent earlier when you first created the account and is buried in your inbox.
What to do
Confirm the email address you used is correct (no typos).
Search your mailbox for [email protected].
Check spam/junk and any quarantine folder your organisation uses.
Can’t reset password
Similarly, if password reset isn’t working, it’s usually because the reset email isn’t being delivered
What to do
Confirm the email address you used is correct (no typos).
Search your mailbox for [email protected].
Check spam/junk and any quarantine folder your organisation uses.
MFA issues
If MFA is enabled for your workspace, you’ll be asked for a one-time code from your authenticator app. MFA failures are typically caused by: expired codes, a device time setting issue, or loss of access to the authenticator device.
What to do
Ensure your phone time is set to automatic
Enter the latest code shown in your authenticator app
Note: If you no longer have access to your authenticator app/device, contact support from your registered email address to request an MFA reset.