Our support team is here to help - whether you’re experiencing a technical issue, need clarification on a verification result, or have a platform question.
Tip: If your query is on behalf of an applicant, you may choose to direct the applicant to [email protected] instead of contacting us directly.
Contact methods
You can reach us in two ways:
Chat: Use the support chat in the bottom-right corner (Konsole & Web)
Email: [email protected]
What to expect
Response time: Typically within 3 working hours
Resolution: Most queries are resolved within 1 working day
Urgent issues are triaged and prioritised automatically
To speed things up, please include as much context as possible - for example:
Verification ID(s)
Applicant name or email
Description of the issue
Screenshots (if helpful)